Pothole-related breakdowns jumped 9% between April and June – here’s how to claim for compensation if your car is damaged by a crater

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A cold spell between April and June triggered a spike in pothole-related breakdowns, according to breakdown assistance provider, the RAC.

It says it received 9 per cent more callouts in the second quarter of the year compared to the same period in 2024, which it has attributed to lower temperatures in spring taking a greater toll on road surfaces.

Winter-like conditions seen during the three-month stretch would likely have created additional potholes as water seeps into existing cracks in roads, then freezes and expands during sub-zero and single-digit temperatures.

Local roads maintenance funding for England provided by the Government for this fiscal year is nearly £1.6billion, a rise of £500million compared with the previous 12 months.

The increase is estimated to be enough to fix around seven million potholes.

RAC head of policy Simon Williams said: ‘Although English councils received a record amount of funding for roads at the start of the new financial year in April, it’s too early to notice the benefit of increased maintenance programmes.

‘We can clearly see the cold winter weather at the start of the year has left its mark and caused an unseasonable high in breakdown volumes during a quarter when we’d typically expect a reprieve.’

*See below our five-step guide to claiming compensation for pothole-related damage to your car 

Roads minister Lilian Greenwood observes a pothole being repaired as a new report from the RAC shows crater-related breakdowns increased 9% between April and June compared to the same period in 2024

Roads minister Lilian Greenwood observes a pothole being repaired as a new report from the RAC shows crater-related breakdowns increased 9% between April and June compared to the same period in 2024

The RAC said it ‘hoped’ English councils have been putting their allocated funding pots to good work in the summer by conducting more surface dressing than usual, with authorities typically focussing on highway maintenance between the months of April to September.

‘We hope drivers will soon start to see the results of both the preventative maintenance and resurfacing works they have done,’ Williams said.

Surface dressing is a preservation treatment which creates a new sealed and waterproof surface on roads.

A Local Government Association spokesperson said: ‘Councils take their responsibilities to maintain and upkeep roads seriously.

‘As changing weather patterns impact roads, local government seeks to innovate and find new ways to respond to the issue.

‘Greater long term funding certainty, with local roads receiving a fairer share of the £24billion roads fund over the next five years, will enable councils to invest in more preventative treatments.’

A Department for Transport spokesperson said: ‘We are ending the pothole plague on Britain’s roads, investing £24 billion to maintain and improve motorways and local roads across the country over the next five years.

‘With the average driver forking out nearly £500 to repair serious pothole damage, we know fixing cratered roads is not just about pride in our communities, but the pound in people’s pockets.

‘The public deserves to know how their councils are improving their local roads, which is why they have to prove progress or risk losing a quarter of this year’s record funding boost.’

The RAC attributed the surge in pothole-related callouts to lower temperatures in spring, which took a greater toll on road surfaces

The RAC attributed the surge in pothole-related callouts to lower temperatures in spring, which took a greater toll on road surfaces

The average repair bill to linked to pothole-related car damage is £320, according to a recent report by IAM RoadSmart. Punctures, cracked wheels and damaged suspension are among the most common issues resulted from clattering through a pothole

The average repair bill to linked to pothole-related car damage is £320, according to a recent report by IAM RoadSmart. Punctures, cracked wheels and damaged suspension are among the most common issues resulted from clattering through a pothole

The true cost of potholes for Britons 

Failing to avoid one of the millions of potholes on Britain’s roads can be a costly affair, according to a new study revealing the value of garage bills to fix damaged vehicles.

For those unable to steer around craters last year, the average associated repair bill rang in at £320, according to IAM RoadSmart.

However, other drivers were forced to stump up more than three times that amount to repair or replace damaged tyres, suspension components and steering parts.

Some 5 per cent say they paid more than £1,000 getting their motors fixed after driving through a pothole during the 12-month period.

The road safety charity said they are not just a ‘danger to motorists and cyclists alike’ but they have become a ‘substantial financial burden’ on drivers.

The Daily Mail has compiled a five-step guide to help drivers seek recompense if they are facing a vehicle repair bill resulting from hitting a pothole:

Our five-step guide to making pothole compensation claims 

1. Collect the evidence

If you’re a motorist looking to make a claim for a repair bill for pothole-related damage, or a cyclist putting in a damage or personal injury claim after hitting one in the road, the first port of call is to make a note of where the pothole is located, the time and date of the incident, and take a photo of the pothole.

A pothole needs to be at least 2 inches deep to be deemed a pothole in the eyes of councils. 

And it’s not just the depth and size of the pothole that councils will try to use to refuse paying out compensation.

Local authorities may defend a claim if they successfully argue that the pothole was not an obvious hazard – or if they were unaware of it, despite having in place a reasonable system of inspection and repair.

To improve your chances of a successful claim, it will help to demonstrate whether the pothole was an obvious danger or not. 

Where possible, take photos at the scene, just in case the council repairs the pothole before you can return to take them.

If you didn’t do this at the time of the incident, you can return to the scene to take pictures.

You should also take photos of the damage the pothole has caused to your vehicle (or person, if you have been injured). 

If possible, take your car to a garage and ask for a mechanic’s report in writing for the projected cost to fix the issue caused – or if your motor isn’t drivable, phone a reputable repair centre and request a quote. 

2. Work out who is to blame

To make a claim for compensation, first you need to know who should pay out. 

If the pothole is on a motorway or main trunk road, the chances are it is a National Highways (formerly Highways England) problem. 

For local roads, you will need to research which council is responsible.

Once you’ve identified the party you need to contact, request a copy of highway maintenance schedules and number of reported incidents on the particular road for the previous 14 days as evidence that the road hasn’t been properly maintained or a reported pothole hasn’t been addressed. 

3. Make the claim

You’ll need to issue a formal claim to the local authority or National Highways and most responsible parties will have a template you can request from them. 

4. What to do if you do – or don’t – get a compensation offer

After making the claim, you should be notified if compensation is being granted. 

Though you can still reject the value of the offer if you believe it isn’t sufficient, especially if you have evidence that the pothole had already been reported but the responsible party had not acted to rectify it.

If the council refuses compensation, you can seek legal advice or make a case through the courts. 

However, a word of warning that this could be a time-consuming process and is likely to be worthwhile only if the repair bill is considerable. 

5. Final option: Make a claim through your insurance

If you have comprehensive cover, you can claim for pothole damage on your insurance policy. 

However, it’s worth considering the cost of the damage as well as your excess payments and if this action will affect your No Claims Bonus.

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Are road conditions getting worse? The Government says so…

The nations motorists are having to contend with worsening road conditions, the Government has admitted. 

The Department for Transport’s Road conditions in England to March 2024 report published in December highlighted a growing proportion of busy ‘A’ roads falling into a poor state of disrepair.

The report categorises road condition by a traffic light coding system.

While the volume of ‘red’ roads – those that should be investigated fully over concerns about the condition – have remained static, the report uncovered that the number of A roads moving from ‘green’ condition (no work is needed) to ‘amber’ status (maintenance may be required soon) has jumped in the last two years.

The DfT's latest road condition report shows the percentage of routes to receive repair treatment each year. For both major and minor roads, the volumes are shrinking despite growing concerns for the state of the country's network

The DfT’s latest road condition report shows the percentage of routes to receive repair treatment each year. For both major and minor roads, the volumes are shrinking despite growing concerns for the state of the country’s network

These two charts show the breakdown of road conditions on A roads (pictured), and B and C using the DfT's headlight category system
Red suggests work is required immediately, amber hint at remediation likely being required and green is a fit state

Road conditions for A roads (left), and B and C roads (right) using the DfT’s green, orange and red colour coding system. Green is a fit state but red means work needs to start immediately

Since 2022, the proportion of ‘green’ A roads decreased by four percentage points from 72 per cent to 68 per cent in 2024, while ‘amber’ roads increased by three percentage points from 24 per cent to 27 per cent in 2024.

The report also shows that the number of ‘B’ and ‘C’ roads – which together account for 29 per cent of local authority managed roads in England – now classified as ‘amber’ has increased by 3 per cent, from 28 per cent in 2022 to 31 per cent in 2024.

The percentage of red road has risen from 6 per cent in 2022 to 7 per cent in 2024.

While this represents just a fraction of the country’s road network, it is equivalent to approximately 500 miles of local and rural ‘B’ and ‘C’ roads.

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